Please email firstname.lastname@example.org with any questions. Our online customer service hours are open Monday - Saturday (9:00 AM TO 5:00 PM GMT).HOW MUCH DOES SHIPPING COST?
This will be calculated upon checkout and dependent on final location.
WHY HAVEN'T I RECEIVED A TRACKING CONFIRMATION EMAIL YET?
Please allow 4-5 business weeks for delivery on shoes and 5-6 business weeks for bags and patina items. We will issue a tracking number as soon as one is processed. We also aim to keep our customers updated throughout the production process.
Please sign up to our FASSONA newsletter & social media accounts, where we will post updates in regards to any re-stock and new releases. If you require any further information please send an email to email@example.com.
CAN I GET A REFUND OR MAKE AN EXCHANGE?
All Sales are final. Unfortunately, we cannot offer you an exchange or store-credit. We recommend you carefully review your order prior to finalising your purchase.
CAN I BECOME A BRAND AMBASSADOR FOR FASSONA SHOES & ACCESSORIES?
For any brand ambassador enquires please send an email or message one of our social media accounts.
DO YOU SHIP INTERNATIONALLY?
Yes, we are able to ship internationally. If an item is available for international shipping, your country will be available to select upon checkout.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
WHAT IS MY FASSONA SHOE SIZE?
Our shoes are made true to size. For example, if you typically wear a size UK 10, you can order a size 10 in FASSONA shoes. We always recommend checking our sizing chart to verify your size. If you have any specific questions, feel free to email our team at firstname.lastname@example.org. We are happy to help!
WHERE ARE FASSONA SHOES MADE?
Our shoes are handcrafted in our factory in Spain. Our artisans are amongst the most skilled in the world and this quality is reflected in all our products.